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Dynamics 365 Field Service Optimized Scheduling & Resource Management   Ensuring the right technician is assigned to the right job at the right time is one of the most challenges in the today’s Field Service operations. Dynamics 365 Field Service solves this by using the AI using scheduling to match technicians with jobs based on […]

  In fast-paced industries like manufacturing, construction, and utilities, it is quite common that we hear about the unplanned production freeze that occurs mostly due to equipment failures, which eventually turns out to be an expensive affair. The longer these operational disruptions last due to equipment failures, the greater the negative impact on productivity, time-to-market, […]

                                                                    Dynamics 365 Field Service – New Features Feature Applicable to Available from Key Improvements Details Integrate Bookings with Outlook & Teams […]

Issue Description:  Importing the Model Driven App “Field Service” from DEV to UAT. Recently the importing is getting failed with an error message: “Import of app module(s) failed: Entity ‘appsetting’ With Id = xxxxxxxxxxxxxxxxxxxxxx Does Not Exist”.   Analysis by Microsoft:  Microsoft have confirmed that when importing some entities such as Marketing List, SystemUser, Team, […]

Issue Description:   Exporting the Model Driven App “Field Service Mobile” from DEV to UAT. Recently the importing is getting failed with an error message: “Import of app module(s) failed: Entity ‘appsetting’ With Id = xxxxxxxxxxxxxxxxxxxxxx Does Not Exist”. Initial Analysis by Microsoft:   Microsoft have confirmed that the attribute and relationship layering is consistent […]

In the 2024 Dynamics 365 Field Service release wave 2, Microsoft brings the next generation of Copilot-first, modern, task-oriented experiences across all Field Service personas and app areas. Frontline workers can leverage Copilot to retrieve information from company information including documents and initiate remote assistance calls using mixed reality right from within Teams. Managers can […]

Integrating Microsoft Dynamics 365 OnPremise with SharePoint Online    

The emerging of the Microsoft Surface Duo Phone   Microsoft is finally back in the smart phone game with the Surface Duo after it has abandoned its mobile sales more than four years ago. It is the Microsoft’s newest Surface device. This is a phone but also a new kind of dual-screen, hinged productivity device, […]

This post talks about the new Dynamics 365 Customer Service features planned to release for Oct-2020:   Agent suggestions for similar cases AI-driven case suggestions based on case context and historical success rate. Secondary actions that agents can take, such as collaborate with an expert, after similar case has been found. Continuous improvement of the […]

This post talks about the new Dynamics 365 Field Service features planned to release for April-2020   Field Service Insights   Incident type AI-based suggestions: Incident type suggestion analyzes an organization’s completed work orders to make improvements in accuracy of incident types. The feature provides suggestions based on historical data to  improve incident types, suggesting […]

Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7.x or 8.x We are excited to announce the General Availability of Resource Scheduling Optimization v3.0 update release (3.0.19263.1). This release includes a number of new features including: Resource role matching New resource preference: Must Choose From As soon as possible (ASAP) objective […]

 Power Platform – 2019 October Release   As we know that the Microsoft Power Platform enables us to analyze, act and automate the data to digitally transform their businesses with the underlying data platform (Common Data Service).   The 2019 R2 provides the major improvements across the Power Apps: Themes To enable app makers to […]

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