The emerging of the Microsoft Surface Duo Phone   Microsoft is finally back in the smart phone game with the Surface Duo after it has abandoned its mobile sales more than four years ago. It is the Microsoft’s newest Surface device. This is a phone but also a new kind of dual-screen, hinged productivity device, […]

This post talks about the new Dynamics 365 Field Service features planned to release for April-2020   Field Service Insights   Incident type AI-based suggestions: Incident type suggestion analyzes an organization’s completed work orders to make improvements in accuracy of incident types. The feature provides suggestions based on historical data to  improve incident types, suggesting […]

Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7.x or 8.x We are excited to announce the General Availability of Resource Scheduling Optimization v3.0 update release (3.0.19263.1). This release includes a number of new features including: Resource role matching New resource preference: Must Choose From As soon as possible (ASAP) objective […]

 Power Platform – 2019 October Release   As we know that the Microsoft Power Platform enables us to analyze, act and automate the data to digitally transform their businesses with the underlying data platform (Common Data Service).   The 2019 R2 provides the major improvements across the Power Apps: Themes To enable app makers to […]

https://cloudblogs.microsoft.com/dynamics365/2019/01/23/elevate-your-customer-experience-with-field-service-first-time-fix-rate/?linkId=100000005092895