Dynamics 365 Field Service implementations fail like any other CRM and ERP projects due to a combination of factors that most of us already know and are not limited to the:
->Poor planning,
->Lack of clear objectives,
->Inadequate user training and adoption,
->Over-customization,
->Data migration and integration,
->Lack of Leadership support,
->Lack of post-implementation support,
->Insufficient Testing
->Misalignment between business and technology
->Not understanding the operational challenges on the ground
->Not Prioritizing the User Adoption & Training
->Lacking enough experience.
One of my past experiences I was part of the project that was over customized and over engineered beyond the product’s best practices and that eventually lead to failure of the Dynamics 365 Field Service implementation.
I assumed that over engineering could only effect the time and budget but realistically the impact was much more higher than what I had imagined.
The implications of failure impacted the following:
-Organizations IT Budget
-IT Recruitment
-Team’s morale
-Changing the Implementation Vendors multiple times
-Uncertainity for the IT Team -Restructing & Layoffs