After working on Dynamics 365 Field Service Mobile configuration for the past 1.5 years, I’ve been privileged to build a range of customizations and optimizations that help our field technicians stay productive.
But like any mobile-first platform, performance can vary—especially due to network coverage, device limitations, product constraints, and a few quirks along the way.
Below are some practical insights on what improves or impacts the performance of the Field Service Mobile app:
- Microsoft Intune Company Portal
Microsoft Intune plays a crucial role in enabling technicians to access corporate apps and data securely. It also allows IT teams to manage devices remotely, including performing a secure wipe when required.
However, this added security layer also means an additional handshake with the server. This can slightly impact app responsiveness and data sync times—something to be mindful of when troubleshooting mobile performance.
- Mobile Device Specifications
🔹 iPhones
In my experience, the Field Service Mobile app tends to perform a bit faster and smoother on Apple devices.
🔹 Android Devices
If you’re using Android, ensure the following for better performance:
Settings → Device Care → Memory → RAM Plus → Set to Maximum, then restart the device.
This simple step alone has shown noticeable improvements in app responsiveness.
- Mobile Network & Corporate Plans
Coverage matters—a lot. Different providers have stronger signals in different regions, and our technicians feel the difference in network “pockets.”
A few tips:
✔ Choose a provider with proven coverage strength in your service areas
✔ Negotiate corporate plans that maintain full-speed data throughput, even toward the end of the billing cycle
✔ Ensure technicians are aware of offline capabilities when coverage drops
If you’re working with Dynamics 365 Field Service Mobile and facing performance challenges, these are some of the key areas worth reviewing.
Happy to connect with anyone working in this space or facing similar issues!