| Dynamics 365 Field Service – New Features | ||||
| Feature | Applicable to | Available from | Key Improvements | Details |
| Integrate Bookings with Outlook & Teams | All types of users | Oct/2025 – GA | Seamless integration Real-time updates User-friendly experience |
Field Service bookings for work orders create an appointment in the frontline workers’ calendars and provide extra details, including a deep link to the Field Service application. |
| Refresh appearance of short bookings on Schedule Board | All types of users | Oct/2025 – GA | No Booking card overlap Clear Booking Titles Booking Text displayed clearly. |
Users get a cleaner experience when working on the schedule board with short bookings. By optimizing the experience, dispatchers can complete their tasks more efficiently. |
| Share a Schedule board tab | All types of users | Oct/2025 – GA | Users can share schedule board tabs directly from the tab’s settings pop-up window | users can share schedule board tabs directly from the tab’s settings pop-up window. By creating a custom URL to manage permissions, it removes the need to access the schedule board settings record. |
| Zoom intuitively on the schedule board | All types of users | Oct/2025 – GA | Users zoom in and out without going back and forth on the timeline. Reduces the likelihood of accidentally zooming too far out or in |
Zooming pivots around the user’s cursor location instead of the current time. This change lets users zoom in and out without going back and forth on the timeline. |
| Improve schedule board performance | Admins, makers, analysts | Nov/2025 – GA | Responsive user interface for Bookings. | Upgraded architecture provides a more responsive user interface when creating bookings, using schedule assistant, and loading the schedule board. Technicians and dispatchers enjoy a more satisfying user experience. |
| Link Work Orders to Projects for unified financials | Admins, makers, analysts | May/2025 – GA | Reduces manual effort
Improves accuracy Single & Reliable View |
Copilot converts the uploaded documents into draft inspection templates that can be edited and published for technicians to fill in when completing work order tasks in the Field Services mobile app. |
Reference: https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave2/service/dynamics365-field-service/planned-features