In the 2024 Dynamics 365 Field Service release wave 2, Microsoft brings the next generation of Copilot-first, modern, task-oriented experiences across all Field Service personas and app areas.
- Frontline workers can leverage Copilot to retrieve information from company information including documents and initiate remote assistance calls using mixed reality right from within Teams.
- Managers can create, manage, and update work orders through Copilot from within the web interface, Outlook, and Teams.
- Copilot allows dispatchers to swiftly book frontline workers using the power of AI with Copilot.
In addition to infusing Field Service with copilot, organizations to more effectively manage operations with seamless integrations with Teams, Outlook, and Viva Connections.
The following are the 2024 release wave 2 new functionalities for the Dynamics 365 Field Service planned to be delivered to market from October 2024 to March 2025:
| Feature | Applicable to | Available from | Details | Comments |
| Select Table columns to include in mobile offline sync | Admins, makers, analysts | Oct/2024 | Makers can now select the columns of tables that are downloaded on mobile devices for offline use | This feature is already available. |
| View offline sync data with Application Insights | Admins, makers, analysts | Oct/2024 | Offline-sync statistics per user, including first sync, delta sync, sync duration, and payload size.
Sync success or failure rate including sync errors |
Helps us to know the offline sync statistics. |
| Enhanced Copilot experiences in web app | All types of users | Oct/2024 | Usability improvements for Copilot Field Service to Technicians, Dispatchers and Managers. Improved prompt experiences. |
Take a note of the improved prompts on the Work Order views. |
| Summarize work orders with copilot in Outlook | All types of users | Nov/2024 | Field Service for Outlook add-in enables Copilot to create a summary about a work order that captures all the important information required for the users without leaving the outlook | Cool feature. The advancement of the CoPilot |
| Improved performance of the Schedule Board | All types of users | Nov/2024 | Enhanced user experience, Improved performance, Future-proof | This feature is already in place since the August 2024 |
| Transition to all users to the new Schedule Board | All types of users | Oct/2024 | The legacy schedule board will be permanently disabled, and all users will be redirected to the new schedule board | New Schedule Board is already in place. |