Integrating Microsoft Dynamics 365 OnPremise with SharePoint Online
Integrating Microsoft Dynamics 365 OnPremise with SharePoint Online
This post talks about the new Dynamics 365 Customer Service features planned to release for Oct-2020: Agent suggestions for similar cases AI-driven case suggestions based on case context and historical success rate. Secondary actions that agents can take, such as collaborate with an expert, after similar case has been found. Continuous improvement of the […]