Issue Description: Importing the Model Driven App “Field Service” from DEV to UAT. Recently the importing is getting failed with an error message: “Import of app module(s) failed: Entity ‘appsetting’ With Id = xxxxxxxxxxxxxxxxxxxxxx Does Not Exist”. Analysis by Microsoft: Microsoft have confirmed that when importing some entities such as Marketing List, SystemUser, Team, […]
October 2020 release features for Dynamics 365 Customer Service
This post talks about the new Dynamics 365 Customer Service features planned to release for Oct-2020: Agent suggestions for similar cases AI-driven case suggestions based on case context and historical success rate. Secondary actions that agents can take, such as collaborate with an expert, after similar case has been found. Continuous improvement of the […]